Refund policy

Shipping & Returns Policy

 

Thank you for shopping with Arête Gear. We take pride in getting your order to you efficiently and making sure you’re satisfied with your purchase. Please review the policy below for details on shipping, returns, and exchanges.

Shipping

Order Processing

  • In-stock items: Please allow up to 1 week for order processing before shipment
  • Once your order ships, you will receive a confirmation email with tracking information
  • Processing times may be extended during product drops, holidays, or peak order periods

Pre-Order Items

  • Pre-order items typically ship within 4–8 weeks after the pre-order window closes
  • Estimated shipping timelines will always be listed on the product page
  • Orders containing both in-stock and pre-order items may ship separately unless otherwise stated

Shipping Timeframes

After shipment, estimated delivery times are:

  • U.S. Orders: 3–7 business days
  • International Orders: 7–21 business days (varies by destination and customs processing)

These timelines are estimates and are not guaranteed.

International Shipping

Arête Gear ships to select international destinations, including Canada, the EU, Asia, Australia, and New Zealand.

Please note:

  • Customers are responsible for any customs duties, import taxes, or fees imposed by their country
  • These charges are not included in shipping costs
  • Customs delays are outside of our control
  • We do not refund orders refused due to unpaid customs fees

Lost, Delayed, or Damaged Packages

Once an order has been handed to USPS, UPS, Fedex, DHL, or another carrier:

  • Responsibility for the shipment transfers to the carrier
  • Arête Gear is not responsible for lost, stolen, or damaged packages in transit

If an issue occurs, we will assist you in filing a claim with the carrier when possible.

If tracking shows “delivered” but you have not received your package, please contact the carrier first, then reach out to us.

Incorrect Shipping Information

Please ensure your shipping details are correct at checkout.

  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • If a package is returned due to an address issue, additional shipping fees may apply for reshipment

Returns & Exchanges

We want you to feel confident in every Arête Gear purchase. If something isn’t right, we’re here to help.

Return Window

You may request a return within 30 days of delivery.

Eligibility

To be eligible for a return:

  • Items must be unworn, unwashed, and unused
  • All original tags must be attached
  • Items must be free of stains, odors, or damage
  • Items must be returned in original packaging when possible

Non-Returnable Items

The following items are final sale:

  • Clearance or “Final Sale” items
  • Undergarments, socks, and similar items (if applicable)
  • Gift cards
  • Custom or made-to-order items

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection
  • Approved refunds are issued to your original payment method within 5–10 business days
  • Original shipping fees are non-refundable

Exchanges

We do not offer direct exchanges.
If you need a different size or item, please return your original order for a refund and place a new order.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with photos and your order number. We will resolve the issue promptly.

Contact Us

If you have any questions about shipping or returns:

Arête Gear Support
Email: [your email]